Account Management Guide

Profile Settings

Keep your profile information up to date to ensure smooth communication and compliance.

Updating Personal Information

You can update the following details:

• Full Name — Must match your identification documents
• Email Address — Your primary contact for important notifications
• Phone Number — Used for urgent communications and verification
• Company/Organization — Your primary business entity name
• Profile Photo — Optional personalization for your account

How to Update Your Profile

1. Log in to your OffshorePRO dashboard
2. Click on your profile icon in the top-right corner
3. Select "Account Settings"
4. Navigate to the "Profile" tab
5. Update your information and click "Save Changes"

Note: Some information changes may require additional verification for security purposes.

Account Security

Protecting your account is our top priority. We offer multiple security features to keep your data safe.

Password Management

• Use a strong, unique password with at least 12 characters
• Include uppercase, lowercase, numbers, and special characters
• Never share your password with anyone
• Change your password regularly (recommended every 90 days)

Two-Factor Authentication (2FA)

We strongly recommend enabling Two-Factor Authentication for enhanced security:

• Authenticator App — Use apps like Google Authenticator or Authy
• SMS Verification — Receive codes via text message
• Email Verification — Receive codes via email

How to Enable 2FA

1. Go to Account Settings > Security
2. Click "Enable Two-Factor Authentication"
3. Choose your preferred method
4. Follow the setup instructions
5. Save your backup codes in a secure location

Session Management

Monitor and manage active sessions across your devices:

• View all active login sessions
• See device types and locations
• Revoke access from unknown or unwanted devices
• Sign out from all devices if you suspect unauthorized access

Security Best Practices

• Never access your account from public or shared computers
• Always log out when finished, especially on shared devices
• Be cautious of phishing emails — we never ask for passwords
• Report suspicious activity immediately to support@offshorepro.cloud

Notification Preferences

Stay informed about your companies and account activity. Customize which notifications you receive.

Types of Notifications

• Application Updates — Status changes, document requests, and approval notifications
• Compliance Alerts — Annual filing reminders, KYC renewal requests, and deadline warnings
• Billing Notifications — Subscription renewals, payment confirmations, and invoice receipts
• Security Alerts — Login attempts, password changes, and account modifications
• Product Updates — New features, service improvements, and platform announcements

Managing Email Preferences

1. Navigate to Account Settings > Preferences
2. Toggle on/off the notification types you want to receive
3. Save your preferences

Important: Critical notifications about your company's compliance and legal status cannot be disabled to ensure you never miss important deadlines.

Connected Accounts

You can sign in to OffshorePRO using your preferred identity provider:

• Google — Sign in with your Google account
• Apple — Sign in with your Apple ID
• Email & Password — Traditional email-based login

You can link or unlink identity providers in Account Settings > Connected Accounts.

Account Deactivation & Deletion

We're sorry to see you go. Before deactivating or deleting your account, please review the following information.

Before You Leave

• Active Companies — Ensure all active companies are either transferred or properly dissolved
• Outstanding Payments — Clear any pending invoices or subscription fees
• Download Documents — Save all important company documents to your local storage
• Compliance Obligations — Understand that closing your account doesn't close your companies

Deactivation vs. Deletion

• Deactivation — Temporarily suspends your account. Your data is preserved, and you can reactivate anytime by logging in.
• Deletion — Permanently removes your account and all associated data. This action is irreversible.

How to Deactivate/Delete

1. Go to Account Settings > Danger Zone
2. Select "Deactivate Account" or "Delete Account"
3. Confirm your identity by entering your password
4. Follow the on-screen instructions

Data Retention: For legal and compliance purposes, some transaction records may be retained even after account deletion, as required by law.

Frequently Asked Questions